Terms of Service

Effective Date: November 2026
Last Updated: October 2026
Business: Life 2 Unfold LLC
Website: www.life2unfold.com
Owner: Vanessa Dodds, Trauma-Informed Health & Life Coach

1. Introduction and Acceptance of Terms

Welcome to Life 2 Unfold LLC. Life 2 Unfold provides trauma-informed health and life coaching, limited life transitions coaching, educational resources, group coaching experiences, and related services designed to support individuals as they navigate significant changes in their lives. These Terms of Service ("Terms") establish the conditions under which visitors, prospective clients, enrolled clients, employers, and other purchasers may access our website, purchase services, participate in coaching programs, or use educational resources. By accessing our website, purchasing services, registering for a program, or using our resources, you agree to these Terms. If you do not agree, please discontinue use of the website and refrain from purchasing or participating in our services. Certain coaching services require a separate Coaching Agreement and additional informed consent documentation. Those documents establish the specific terms of the coaching relationship and supplement these Terms.

2. Nature and Scope of Services

Life 2 Unfold provides client-centered coaching and educational experiences that support reflection, personal growth, behavioral change, self-awareness, and forward movement. Our services may include:

Individual trauma-informed health and life coaching.
Individual life transitions coaching.
Parent and guardian group coaching.
Extended individual coaching engagements.
Private coaching intensives and additional sessions.
Employer-sponsored coaching packages.
Educational videos, workshops, webinars, and digital resources.
Discovery calls and introductory consultations.
Other coaching-related offerings made available through our website.

Specific program descriptions, duration, session availability, access periods, and pricing are provided at the time of enrollment or purchase. Life 2 Unfold reserves the right to modify, discontinue, or introduce services. Material changes to an existing paid engagement will be handled according to the applicable Coaching Agreement or purchase terms.

3. Coaching Is Not Medical Care or Mental Health Treatment

Life 2 Unfold provides coaching, not medical care, psychotherapy, counseling, psychiatric treatment, or clinical healthcare services. Coaching does not diagnose, treat, cure, or prevent medical or mental health conditions. Our services are not intended to replace the guidance, diagnosis, treatment, or ongoing care provided by licensed healthcare professionals. Life 2 Unfold does not:

Provide medical diagnoses or treatment recommendations.
Prescribe medications or advise clients to discontinue prescribed treatment.
Provide psychotherapy or clinical mental health treatment.
Deliver emergency intervention or crisis services.
Make medical decisions on behalf of clients.
Guarantee specific physical, emotional, psychological, or health outcomes.

Clients remain responsible for their medical decisions and are encouraged to maintain appropriate relationships with their physicians and other licensed healthcare professionals.

If you are experiencing an immediate medical or mental health emergency, call 911 or seek appropriate emergency services. In the United States, you may also call or text 988 for suicide or mental health crisis support.

4. Trauma-Informed Coaching Approach

Life 2 Unfold recognizes that illness, injury, diagnosis, health-related circumstances, and significant life changes can affect how individuals experience themselves, their relationships, and their future. Our trauma-informed coaching approach emphasizes respect, collaboration, choice, personal boundaries, and the client's readiness to engage. Clients are never required to disclose details of traumatic experiences or medical histories beyond what they voluntarily choose to share and what is reasonably necessary to determine whether coaching is appropriate. Trauma-informed coaching is not trauma therapy or trauma treatment. Life 2 Unfold may recommend that a prospective or current client seek additional support from an appropriately licensed professional when their needs fall outside the scope of coaching.

5. Client Eligibility and Participation

Life 2 Unfold coaching services are intended for adults aged 18 or older. Our primary coaching services support adults who are beyond active crisis and are ready to explore what matters to them and what they want to build moving forward. Certain programs also support parents and guardians navigating the impact of a child's health circumstances. Enrollment is subject to the suitability of the service for the prospective client, program availability, and completion of applicable registration and consent requirements. Life 2 Unfold reserves the right to decline or discontinue services when:

A client's needs exceed the professional scope of coaching.
A client requires emergency, medical, or clinical mental health intervention.
Participation presents a material safety concern.
A participant repeatedly violates program boundaries or confidentiality requirements.
A participant engages in harassment, threats, or abusive behavior.
Continued participation is inconsistent with applicable professional or ethical standards.

Any discontinuation of paid services will be addressed in accordance with the applicable Coaching Agreement, payment terms, and governing law.

6. Discovery Calls and Enrollment

Life 2 Unfold offers complimentary Discovery Calls for designated coaching services. A Discovery Call provides an opportunity to discuss the prospective client's interests, learn about the coaching relationship, and determine whether the available services may be appropriate. A Discovery Call does not establish an ongoing coaching relationship. Enrollment in a paid coaching program requires:

Selection of an appropriate service.
Completion of applicable registration and intake materials.
Review, acceptance, and signing of the Coaching Agreement.
Completion of required informed consent documentation.
Payment or establishment of an approved payment arrangement.

A coaching engagement begins according to the start date established in the applicable Coaching Agreement or enrollment confirmation, and when all required service fees are paid per the terms.

7. Pricing, Payments, and Purchases

All prices are listed in U.S. dollars unless otherwise stated. The applicable purchase page, enrollment confirmation, or signed Coaching Agreement will identify the price, payment structure, and services included. Life 2 Unfold may offer pay-in-full arrangements, installment payment options, or other approved payment schedules for designated services per the coaching agreement and Life 2 Unfold terms.

Installment payments represent payments toward an agreed coaching engagement and do not automatically establish a monthly subscription.

Six-week coaching engagements are fixed-term services and do not automatically renew. By purchasing a service, you authorize the applicable payment processor to charge the payment method you provide according to the agreed payment schedule. You are responsible for providing accurate billing information and maintaining a valid payment method when future payments are due. Life 2 Unfold may suspend access to unpaid services after providing appropriate notice and an opportunity to resolve the outstanding balance, subject to the applicable Coaching Agreement and law. Prices and promotional offers may change prospectively. A price change will not alter an existing confirmed purchase unless expressly agreed by the parties.

8. Refunds, Cancellations, and Early Termination

Life 2 Unfold maintains a no-refund policy for coaching programs, sessions, digital products, and other paid services, except where a refund is required by applicable law or expressly provided in the applicable written purchase terms. Clients should carefully review program descriptions, commitments, and payment obligations before purchasing. Fixed-Term Coaching Programs are six-week engagements and do not automatically renew.

The applicable Coaching Agreement governs scheduling, cancellations, missed appointments, and termination.

Extended Coaching Engagements

For designated six-month coaching engagements, early termination requires 45 days' written notice. For designated twelve-month coaching engagements, early termination requires 60 days' written notice. Payments remain payable only through the applicable notice period, subject to the signed Coaching Agreement and applicable law.

Digital Products and Educational Resources

Digital products and resources are nonrefundable after purchase or delivery, except where otherwise required by law.

Provider-Initiated Cancellations

If Life 2 Unfold cancels a paid service and does not provide the contracted service or a mutually accepted alternative, the parties' rights and obligations will be determined under the applicable agreement and governing law. Nothing in these Terms limits nonwaivable consumer rights or remedies.

9. Scheduling, Attendance, and Communication

Coaching sessions are scheduled according to program availability and the applicable Coaching Agreement. Clients are responsible for attending scheduled sessions and communicating scheduling concerns/conflicts 12 hours prior to the sessions. Missed sessions, late arrivals, rescheduling requests, and cancellations are governed by the specific Coaching Agreement.

Communication between sessions may be available for designated programs. Unless expressly stated otherwise, between-session email or text communication is intended for coaching-related questions and administrative matters. It does not constitute unlimited coaching access, emergency support, or continuous monitoring. Life 2 Unfold does not guarantee immediate responses outside scheduled coaching appointments.

10. Group Coaching and Community Participation

Certain Life 2 Unfold programs include group coaching, community access, or live question-and-answer sessions. Participants agree to:

Treat other participants with respect.
Maintain appropriate personal and professional boundaries.
Respect differing experiences, perspectives, and circumstances.
Avoid sharing identifying information or personal disclosures made by other participants.
Refrain from recording, photographing, or distributing group discussions without appropriate authorization.
Avoid providing unsolicited medical diagnoses, treatment recommendations, or clinical advice to other participants.

Life 2 Unfold will establish confidentiality expectations for group participation. However, because Life 2 Unfold does not directly control other participants, it cannot guarantee absolute confidentiality among group members. Participation in group coaching does not create a clinical therapeutic relationship.

Life 2 Unfold may remove a participant whose conduct materially compromises the safety, confidentiality, or integrity of the group, subject to applicable agreements and law.

11. Employer-Sponsored Coaching Services

Life 2 Unfold may offer coaching packages purchased by employers, organizations, or other third-party sponsors for eligible participants. Employer-sponsored coaching remains client-centered. The sponsoring organization's purchase of coaching services does not provide the employer with unrestricted access to an employee's private coaching conversations, disclosures, personal goals, or individual session records.

Life 2 Unfold will not disclose identifiable coaching information to an employer without the participant's explicit authorization, except where disclosure is required or permitted by applicable law.

Life 2 Unfold may share administrative information necessary to coordinate purchases, eligibility, scheduling, or fulfillment when appropriately disclosed and authorized. Applicable employer agreements, participant consent, and privacy requirements will govern any organizational reporting. Employer-sponsored services are not employee performance evaluations, disciplinary programs, or clinical fitness-for-duty assessments. Additional purchase deadlines, eligibility requirements, scheduling periods, and package-specific conditions may apply.

12. Privacy, Confidentiality, and Client Information

Life 2 Unfold respects the privacy and confidentiality of individuals participating in its services.

Life 2 Unfold may collect information through website inquiries, registration forms, intake documents, scheduling systems, payment transactions, and coaching interactions. Client information is handled according to the applicable Privacy Policy, Coaching Agreement, informed consent documentation, and governing law. Confidentiality is subject to legal and ethical limitations, including circumstances involving legally required disclosures, valid court orders, or serious safety concerns where disclosure is legally permitted or required. Life 2 Unfold uses reasonable administrative, technical, and organizational safeguards to protect information within its control. No electronic system can guarantee absolute security. Additional information about data collection, storage, retention, and individual privacy rights will be provided in the Privacy Policy.

13. Technology, Virtual Sessions, and Artificial Intelligence

Life 2 Unfold uses technology to deliver and administer coaching services. Approved platforms may include:

Teams for virtual coaching sessions.
Microsoft 365 Business Premium for business records and authorized client documentation.
Secure scheduling, payment, and communication platforms.
Copilot AI companion for authorized documentation support.

Recording, transcription, and AI-generated session documentation are subject to separate informed consent requirements.

Life 2 Unfold will not treat acceptance of these general Terms as consent to record, transcribe, or use AI to document private coaching sessions.

Where applicable, clients will be offered separate consent choices covering recording, transcription, and AI-assisted documentation. Authorized session documentation will be handled according to the applicable contract agreement consent, Privacy Policy, and records management practices. Clients are responsible for maintaining a reasonably private environment and appropriate internet connectivity when participating in virtual sessions. Technology interruptions will be addressed through reasonable rescheduling or alternative arrangements.

14. Digital Resources and Intellectual Property

Life 2 Unfold owns all original website content, coaching materials, educational videos, worksheets, written resources, program names, graphics, and proprietary materials, or uses them under appropriate authorization. Unless otherwise stated, purchased or complimentary resources are provided for individual, personal, noncommercial use. Users may not, without prior written permission:

Reproduce or redistribute proprietary coaching materials.
Sell, license, or commercially exploit Life 2 Unfold resources.
Upload paid resources to publicly accessible websites or shared repositories.
Record or distribute private coaching sessions.
Present Life 2 Unfold materials as their own work.
Reproduce proprietary program content for competing commercial services.

Purchase of a coaching service or digital resource does not transfer ownership of intellectual property. Nothing in these Terms restricts a client's ownership of their own personal experiences, reflections, or independently created content.

15. Educational Content and Informational Resources

Life 2 Unfold may publish articles, videos, social media content, downloadable resources, and educational presentations. These materials are provided for general educational and informational purposes. They do not establish an individual coaching relationship and should not be interpreted as personalized medical, mental health, legal, or financial advice. Individuals should consult appropriately qualified professionals when making decisions that require licensed professional guidance.

16. Personal Responsibility and Outcomes

Coaching is a collaborative process. Clients retain responsibility for their decisions, actions, personal goals, and participation. Life 2 Unfold does not guarantee specific personal, professional, emotional, financial, or health-related outcomes. Individual experiences vary based on circumstances, readiness, participation, and factors outside Life 2 Unfold's control. Coaching is intended to help clients explore possibilities and make informed, self-directed choices.

17. Website Use and Prohibited Activities

Users agree to use the Life 2 Unfold website and services lawfully and respectfully. Prohibited activities include:

Providing fraudulent registration or payment information.
Attempting unauthorized access to accounts or systems.
Interfering with website security or functionality.
Uploading malicious software.
Using website content in violation of intellectual property rights.
Harassing, threatening, or impersonating other individuals.
Misrepresenting Life 2 Unfold services or professional qualifications.

Life 2 Unfold may restrict website or program access in response to material violations, subject to applicable law and contractual obligations.

18. Third-Party Platforms and External Links

Life 2 Unfold may use third-party services for scheduling, payment processing, video conferencing, communications, and delivery of educational materials. These providers may maintain their own terms of service and privacy policies. Life 2 Unfold is not responsible for third-party content, policies, or services outside its reasonable control. Users are encouraged to review relevant third-party terms before using those platforms.

19. Limitation of Liability

To the extent permitted by applicable law, Life 2 Unfold will not be liable for indirect, incidental, special, or consequential damages arising from website use or services, except where such limitations are prohibited by law. Nothing in these Terms excludes or limits liability that cannot legally be excluded or limited, including liability for conduct for which limitation is prohibited under applicable law. Any additional liability provisions contained in the signed Coaching Agreement will apply to that engagement to the extent legally enforceable.

20. Changes to Services and Terms

Life 2 Unfold may update these Terms to reflect changes in business practices, services, technology, or legal requirements. The current version will be posted on www.life2unfold.com with an updated effective date. Material changes affecting existing paid services will be communicated as appropriate and will not automatically override the terms of a previously executed Coaching Agreement. Continued use of the website after revised Terms take effect constitutes acceptance of those revisions to the extent permitted by applicable law.

21. Governing Law and Dispute Resolution

These Terms are governed by the laws of the Commonwealth of Pennsylvania, United States, without regard to conflict-of-law principles, except where applicable law requires otherwise.

The parties agree to make a good-faith effort to resolve concerns directly before initiating formal legal proceedings, without limiting any nonwaivable legal rights or applicable filing deadlines.

Any legal proceeding will be subject to the jurisdiction and venue requirements established by applicable law.

22. Relationship to Other Agreements

These Terms apply generally to the Life 2 Unfold website and services. Individual Coaching Agreements, informed consent forms, employer agreements, and specific purchase terms may establish additional requirements. Where a signed agreement conflicts with these general Terms, the signed agreement will govern the specific coaching engagement unless prohibited by applicable law. A separate Privacy Policy governs the collection, use, disclosure, and retention of personal information.

23. Contact Information

Questions about these Terms, services, enrollment, or business practices may be directed to:

Life 2 Unfold LLC
Vanessa Dodds
Trauma-Informed Health & Life Coach
Website: www.life2unfold.com
Email: vanessa@life2unfold.com

Business Address: Pittsburgh, Pennsylvania

24. Acknowledgment

By accessing the Life 2 Unfold website, purchasing services, or enrolling in a program, you acknowledge that you have reviewed these Terms of Service and agree to the provisions applicable to your use of the website or purchased services. Where required, separate acknowledgment of the Coaching Agreement, Privacy Policy, and informed consent documentation will be obtained before coaching services begin.