Privacy Policy

Effective Date: November 2026
 Last Updated: October 2026
 Business: Life 2 Unfold LLC
 Owner: Vanessa Dodds, Trauma-Informed Health & Life Coach
 Website: www.life2unfold.com

1. Our Commitment to Your Privacy
At Life 2 Unfold™, I recognize that deciding to explore coaching may involve sharing personal experiences, health-related circumstances, significant life changes, and information you may not have discussed openly with others. Your privacy matters. Life 2 Unfold is committed to handling your personal information with care, respecting your choices, and maintaining appropriate professional boundaries throughout our relationship. This Privacy Policy explains what information Life 2 Unfold collects, how it is used, when it may be shared, how it is protected, and what choices you have regarding your information. This policy applies to website visitors, prospective clients, enrolled coaching clients, group participants, employers purchasing coaching services, and individuals accessing Life 2 Unfold educational resources. It covers information collected through our website, registration forms, Discovery Calls, coaching services, digital resources, communications, and other business interactions.

2. Information We Collect
Life 2 Unfold collects information reasonably necessary to respond to inquiries, provide coaching services, manage enrollment, process purchases, and operate the business. Depending on how you interact with Life 2 Unfold, this may include:
Personal and Contact Information
  • Name and preferred contact information.
  • Email address and telephone number.
  • Mailing or billing address when needed.
  • Scheduling preferences.
  • Information submitted through contact or registration forms.
Coaching and Intake Information
  • Information shared during Discovery Calls and intake conversations.
  • Personal goals, priorities, and interests.
  • Information about life circumstances and significant changes.
  • Health-related experiences you voluntarily choose to disclose.
  • Information relevant to determining whether coaching is appropriate.
  • Client-identified action steps and coaching progress.
  • Session notes and authorized documentation.

You are not required to provide detailed medical histories or disclose traumatic experiences simply to inquire about coaching. Certain information may be necessary to determine whether a service is appropriate or to provide the coaching experience you select.
 
Payment and Transaction Information
When you purchase services, we may collect or receive information related to:
  • Purchased programs or services.
  • Payment status and transaction history.
  • Billing details.
  • Payment inquiries.
  • Payment plan arrangements.
Payment card information may be processed through third-party payment providers. The information Life 2 Unfold can access depends on the provider and its configuration.

Website and Technical Information
Our website and service providers may collect information such as:
  • IP address and approximate geographic location.
  • Browser and device information.
  • Website pages visited and interactions.
  • Referral sources.
  • Cookies and similar technologies.
  • Technical information needed to maintain website functionality and security.
The specific information collected depends on the technology and tracking tools enabled on our website.

3. How We Use Your Information
Life 2 Unfold uses personal information for legitimate business and service-related purposes, including:
  • Responding to questions and inquiries.
  • Scheduling Discovery Calls and coaching sessions.
  • Determining whether coaching services are appropriate.
  • Registering and enrolling clients.
  • Providing individual and group coaching services.
  • Supporting client-identified goals and agreed action steps.
  • Maintaining appropriate coaching documentation.
  • Processing payments and administering purchases.
  • Providing educational resources and program access.
  • Communicating scheduling information and service updates.
  • Maintaining business records.
  • Protecting the security and integrity of our systems.
  • Meeting applicable legal and professional obligations.

We seek to limit the collection and use of sensitive information to what is reasonably necessary for the purpose for which it was provided. Personal information collected for coaching will not be repurposed for unrelated marketing without an appropriate basis or authorization.

4. Health-Related and Sensitive Personal Information
Life 2 Unfold serves individuals whose lives have been changed or are continually shaped by illness, injury, diagnosis, health-related experiences, or other significant circumstances.
As a result, some information shared during coaching may be sensitive. This may include personal reflections, health-related experiences, family circumstances, emotional concerns, or information about changes in identity, relationships, and daily life. Life 2 Unfold treats this information with particular care. We do not require clients to disclose more information than is reasonably necessary to establish an appropriate coaching relationship. We use information shared in coaching to support the coaching relationship, maintain authorized documentation, and fulfill applicable professional and legal responsibilities.
Life 2 Unfold does not sell identifiable coaching records or sensitive health-related information.
We do not use identifiable private coaching disclosures for advertising testimonials, promotional stories, or public marketing without separate, informed authorization.

5. Confidentiality of Coaching Conversations
Confidentiality is an important part of the coaching relationship. Life 2 Unfold does not disclose the substance of private coaching conversations to family members, employers, healthcare providers, or other third parties (unless personal harm constituting a medical emergency requires direct referrals or emergency service calls for medical support/treatment). Information may be disclosed when:
  • You provide explicit authorization.
  • Disclosure is required by a valid legal obligation or court order.
  • Disclosure is legally required or permitted in connection with serious safety concerns.
  • Information must be shared with an authorized service provider for a legitimate business purpose only when appropriate safeguards are signed off and the client agrees to the shareable details.
  • Disclosure is otherwise permitted or required by applicable law.

Life 2 Unfold will seek to limit disclosures to reasonably necessary information for the applicable purpose. The Coaching Agreement further addresses the specific confidentiality expectations and limitations governing individual coaching relationships.

6. Employer-Sponsored Coaching and Employee Privacy
Life 2 Unfold offers coaching services that may be purchased by employers or organizations for their employees. An employer's purchase of coaching does not give the employer ownership of an employee's private coaching conversations or personal disclosures. Life 2 Unfold does not provide employers with private session notes, individual coaching goals, health-related disclosures, or the substance of coaching conversations without the employee's explicit authorization, except where required or permitted by applicable law. Information necessary for administering an employer-sponsored purchase may include:
  • Employee eligibility or enrollment confirmation.
  • Package purchase and payment status.
  • Administrative scheduling or fulfillment information, when appropriately disclosed.
  • Information specifically authorized by the participating employee.

Employers do not automatically receive information about an employee's personal progress, coaching discussions, or reasons for seeking coaching. Where organizational reporting is agreed upon, the information provided will be limited to the authorized purpose and applicable privacy requirements. Employer-sponsored coaching is not an employee performance evaluation or clinical assessment.

7. Group Coaching and Community Privacy
Some Life 2 Unfold programs include group coaching, community discussions, and live question-and-answer sessions. Life 2 Unfold establishes confidentiality expectations for group participants and requires respectful handling of personal information shared by others. Participants are expected not to record, redistribute, publish, or disclose another participant's personal information or experiences without permission.
However, Life 2 Unfold cannot guarantee that every participant will maintain confidentiality.
Participants should consider their personal comfort and privacy when deciding what information to share in group settings. Additional group confidentiality commitments may be required as part of enrollment.

8. Technology, Virtual Coaching, Recording, and Artificial Intelligence
Life 2 Unfold uses Microsoft 365 Business Premium as its primary business technology environment to support virtual coaching, communications, authorized documentation, and records management.
Our Microsoft environment includes:
  • Microsoft Teams: Virtual individual and group coaching sessions, meetings, and authorized session communications.
  • Microsoft Copilot: Authorized AI-assisted documentation, session summaries, and client-identified action steps, using approved features within our organizational Microsoft 365 environment.
  • Microsoft SharePoint and OneDrive for Business: Restricted-access storage and management of authorized client records. Two-factor authentication is established and required for all Life 2 Unfold files and client file portal spaces. 
  • Microsoft Outlook and Exchange Online: Business email, scheduling, and client communications.

The availability of individual features depends on the Microsoft licenses, settings, and services enabled within Life 2 Unfold's business environment.

Microsoft Business Associate Agreement and HIPAA
Life 2 Unfold uses Microsoft services subject to Microsoft's applicable contractual data protection commitments, including its Business Associate Agreement (BAA) for eligible services and customers. Microsoft's BAA supports the protection of regulated health information when the relevant services and activities fall within its scope. Life 2 Unfold remains responsible for determining its applicable legal obligations, implementing appropriate administrative and technical safeguards, and ensuring that its use of Microsoft services is consistent with those obligations. The use of Microsoft 365 Business Premium does not independently establish HIPAA compliance or mean that all coaching records are legally classified as protected health information under HIPAA.

Recording and Transcription Consent
Private coaching sessions will not be recorded or transcribed without appropriate informed consent. Where these options are available, clients will receive separate consent choices for:
  • Session recording with transcription.
  • Transcription without recording.
  • AI-assisted documentation, including session summaries and client-identified action steps.

Consent to one activity does not automatically authorize another. Acceptance of this Privacy Policy or the general Terms of Service does not constitute consent to recording, transcription, or AI-assisted session documentation.
Clients may ask questions about these technologies before making a consent decision. Clients may decline optional recording, transcription, or AI-assisted documentation without automatically losing access to coaching services. Life 2 Unfold will address any withdrawal of consent according to applicable law, the signed consent documentation, and the technical limitations of the services involved.

Microsoft Copilot and Client Information
When separately authorized, Life 2 Unfold may use approved Microsoft Copilot capabilities to assist with coaching documentation and administrative activities. Copilot-generated documentation may include client-identified goals, agreed action steps, and summaries of coaching conversations. AI-generated information may contain inaccuracies and will be reviewed as appropriate before being relied upon as a coaching record. AI-assisted documentation does not replace professional judgment or client-directed coaching. Identifiable client information will not knowingly be entered into unapproved AI services, external web searches, third-party agents, or other tools that have not been assessed and authorized for the applicable information and purpose. Microsoft Copilot web search operates under different data protection terms from eligible Microsoft 365 services. Life 2 Unfold will not intentionally submit identifiable sensitive coaching information through Copilot web search features. 

Client Records and Storage
Life 2 Unfold will maintain authorized coaching documentation in designated, restricted-access locations within its Microsoft 365 Business Premium environment. Access will be limited according to established permissions and legitimate business needs. Where Microsoft Teams recordings or transcripts are created, those materials will be managed within authorized Microsoft storage locations according to applicable retention and deletion procedures. Deletion from an active storage location does not necessarily result in immediate deletion from all backups, retention systems, or provider infrastructure. Record retention, deletion, and disposal will follow Life 2 Unfold's documented procedures and applicable legal requirements.

Virtual Session Privacy
Clients are encouraged to participate in coaching sessions from a private location using a secure internet connection. Life 2 Unfold will take reasonable steps to maintain confidentiality during virtual sessions. No electronic platform can guarantee absolute protection against unauthorized access or technical interruption.

9. Data Security and Access Controls
Life 2 Unfold uses Microsoft 365 Business Premium as its primary environment for business communications, virtual coaching, and authorized client record management. Our approach to information security includes appropriate administrative, technical, and organizational safeguards designed to protect personal and sensitive information. These safeguards include, as implemented and applicable:
  • Multifactor authentication and account security controls.
  • Restricted access to confidential coaching records.
  • Role-based permissions for Microsoft 365 resources.
  • Secure storage within designated SharePoint and OneDrive locations.
  • Device and access management controls.
  • Appropriate information protection and retention settings.
  • Authorized use of Microsoft Copilot and related AI capabilities.
  • Review of information-sharing permissions.
  • Procedures for managing and responding to suspected security incidents.

Access to confidential coaching information is limited to authorized individuals and service providers with a legitimate business need. Life 2 Unfold maintains responsibility for configuring and administering its Microsoft environment appropriately. Although reasonable safeguards are used, no electronic storage or communication system can be guaranteed completely secure.

10. How Long We Retain Information
Life 2 Unfold retains personal information only for as long as reasonably necessary for the purposes described in this policy, subject to applicable legal, contractual, professional, and operational requirements. Coaching records are generally intended to be retained for a period of up to four years following the end of the coaching relationship, unless a different period is required or justified by applicable law, a legal hold, or another documented obligation. Different retention periods may apply to:
  • Financial and tax records.
  • Transaction documentation.
  • Consent and contractual records.
  • Marketing subscriptions.
  • Website technical information.
  • Third-party provider records.

When information is no longer required, Life 2 Unfold will take reasonable steps to delete, securely dispose of, or de-identify it. Some information may remain temporarily in system backups or be retained by service providers under their own lawful retention requirements.

11. Sharing Information with Service Providers
Life 2 Unfold uses Microsoft 365 Business Premium as its primary business technology platform. Microsoft provides services supporting virtual meetings, business communications, authorized AI-assisted documentation, and secure cloud storage. Applicable Microsoft services are subject to Microsoft's contractual privacy and data protection commitments, including its Business Associate Agreement where applicable. Life 2 Unfold may also use third-party providers for:
  • Website hosting and maintenance.
  • Appointment scheduling.
  • Payment processing.
  • Email marketing and communications.
  • Digital content delivery.
  • Other necessary business operations.

Information shared with service providers will be limited to what is reasonably necessary for the services they perform. Where required, appropriate contractual safeguards will be established to protect personal and sensitive information. Life 2 Unfold does not authorize third-party providers to use identifiable private coaching disclosures for unrelated advertising or marketing purposes.



12. Website Cookies and Analytics
The Life 2 Unfold website may use cookies and similar technologies to support website functionality, understand website performance, and improve visitor experiences. Depending on the website configuration, these technologies may support:
  • Essential website operations.
  • Security and fraud prevention.
  • Website performance measurement.
  • Visitor preferences.
  • Analytics.
  • Marketing or advertising activities, where enabled.

Some cookies may be placed by third-party providers. Visitors may be able to manage cookies through browser settings or website consent tools, where available. Disabling certain cookies may affect website functionality. Life 2 Unfold will provide additional choices or notices where required by applicable law. Sensitive coaching information will not knowingly be transmitted to advertising platforms through website tracking technologies.

13. Email Communications and Marketing Preferences
Life 2 Unfold may communicate with individuals who request information, register for resources, schedule Discovery Calls, or enroll in coaching services. Communications may include:
  • Appointment confirmations and reminders.
  • Enrollment and program information.
  • Payment and administrative notices.
  • Requested educational materials.
  • Follow-up communications related to an inquiry.
  • Newsletters, resources, or promotional information where permitted.

Individuals may unsubscribe from marketing emails using the unsubscribe instructions included in those messages or by contacting Life 2 Unfold. Unsubscribing from promotional communications does not prevent necessary administrative or service-related messages associated with an active engagement. Life 2 Unfold does not sell email subscriber lists.

14. Your Privacy Choices and Requests
You may contact Life 2 Unfold to request information about personal data maintained about you.
Depending on the nature of the information and applicable law, you may request to:
  • Access certain personal information.
  • Correct inaccurate contact or account information.
  • Request deletion of eligible personal information.
  • Withdraw applicable consent for optional processing.
  • Update communication preferences.
  • Unsubscribe from marketing.
  • Ask questions about how your information is used or shared.

Life 2 Unfold may need to verify your identity before fulfilling a request. We may need to retain certain information to satisfy legal obligations, resolve disputes, maintain required records, or fulfill contractual responsibilities. Requests will be reviewed and addressed within timeframes required by applicable law.

15. Children's Privacy
Life 2 Unfold's website and coaching services are intended for adults aged 18 and older. Life 2 Unfold does not knowingly collect personal information directly from children through its website. Parents and guardians participating in coaching may voluntarily discuss circumstances involving their children. Such information will be handled as sensitive coaching information and limited to what is reasonably relevant to the coaching relationship. Life 2 Unfold does not establish a coaching relationship with a minor solely because a parent or guardian discusses that child's circumstances. If we become aware that personal information was collected directly from a child inappropriately, we will take reasonable steps to address the information in accordance with applicable law.

16. Information Shared Through Social Media and Public Platforms
Life 2 Unfold maintains a presence on social media and other public communication platforms.
Comments, messages, and information posted publicly on these platforms may be visible to others and subject to the platform's own privacy practices. We encourage individuals not to share detailed medical information, sensitive personal experiences, or confidential coaching information in public comments. Private social media messaging may not provide the same protections or confidentiality controls as designated coaching communication systems.
Social media interactions do not establish a confidential coaching relationship.

17. Healthcare Referrals and Professional Relationships
Life 2 Unfold may receive inquiries or referrals from healthcare professionals, healthcare organizations, community partners, or other individuals. Information received through a referral will be used to evaluate or coordinate the requested contact or services, consistent with applicable authorization and legal requirements. A referral does not automatically authorize ongoing information sharing between Life 2 Unfold and the referring organization. Information about an individual's coaching participation, discussions, or progress will not be shared with a referring provider without appropriate authorization or another lawful basis. Any referral relationship involving regulated health information will be reviewed for applicable privacy and contractual obligations.

18. HIPAA and Other Privacy Laws
Life 2 Unfold provides trauma-informed health and life coaching, not medical treatment, psychotherapy, or clinical mental health services. Life 2 Unfold uses Microsoft 365 Business Premium and eligible Microsoft services subject to Microsoft's applicable data protection terms and Business Associate Agreement. These arrangements support responsible handling of sensitive information but do not independently determine Life 2 Unfold's status under HIPAA.
Whether HIPAA applies to particular information or services depends on applicable law, the nature of the business relationship, and whether Life 2 Unfold is acting as a covered entity or business associate. Not every Microsoft service, Copilot feature, third-party integration, or external web search is necessarily covered by the same contractual protections.
Life 2 Unfold is committed to protecting sensitive client information regardless of whether a particular record is legally classified as protected health information under HIPAA. Where applicable laws impose additional privacy, security, or disclosure requirements, Life 2 Unfold will address those obligations through appropriate business practices, agreements, and safeguards.

19. Data Security Incidents
If Life 2 Unfold becomes aware of a suspected unauthorized access, disclosure, or loss involving personal information, we will assess the incident and take reasonable steps to contain and address it. Where required by applicable law, we will notify affected individuals, regulators, or other appropriate parties. Notification obligations and timelines will depend on the nature of the incident, the information involved, and the applicable legal requirements.

20. External Websites and Third-Party Services
The Life 2 Unfold website may contain links to external websites, scheduling tools, payment services, and educational resources. These services may maintain their own privacy policies and information-handling practices. Life 2 Unfold is not responsible for the privacy practices of independent third-party websites outside its control. Visitors are encouraged to review those policies before providing personal information.

21. Changes to This Privacy Policy
Life 2 Unfold may update this Privacy Policy as services, technologies, business practices, or legal requirements change. Life 2 Unfold will post the updated policy at www.life2unfold.com with a revised effective date. Where material changes require additional notice or consent, Life 2 Unfold will provide such notice or obtain consent as required by applicable law.

22. Contact and Privacy Questions
If you have questions about this Privacy Policy, how your information is handled, or wish to submit a privacy request, please contact:
Life 2 Unfold LLC
 Vanessa Dodds
 Trauma-Informed Health & Life Coach
Business Mailing Address: Pittsburgh, Pennsylvania
Please avoid including sensitive medical details in an initial privacy inquiry unless necessary.

23. Our Commitment
At Life 2 Unfold, I understand that the information you choose to share may reflect some of the most significant experiences and changes in your life. You deserve to understand how we handle that information, who may have access to it, and what choices remain yours. My commitment is to maintain appropriate professional boundaries, respect your privacy, and handle the information entrusted to Life 2 Unfold with care and integrity.